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Foody / Foosaver - Questions & Answers

28 Apr 2020

Foody
Foody
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 1. When will my order be delivered? 
Orders placed until 15:00, are delivered the next working day during one of the 2 time slots; either 9:00 – 15:00.
 
Orders placed after 15:00 are delivered in two working days during the time slot of 9:00 – 15:00.
 
We deliver Monday – Saturday.
 
Our delivery person will contact you by phone when delivering in your area, to confirm that someone is available to accept your order.
 
2. Which areas are covered by your delivery service?  
We currently deliver in Nicosia, Larnaca and Limassol at the following area codes:
 
A. Foodsaver Makedonitissa Area Codes
1010, 1011, 1015, 1016, 1017, 1020, 1021, 1022, 1025, 1026, 1027, 1028, 1035, 1036, 1037, 1040, 1041, 1042, 1045, 1046, 1047, 1048, 1049, 1055, 1056, 1057, 1060, 1061, 1065, 1066, 1070, 1071, 1075, 1076, 1077, 1080, 1081, 1082, 1085, 1086, 1087, 1090, 1095, 1096, 1097, 1100, 1101, 1102, 1105, 1106, 1107, 2000, 2001, 2002, 2003, 2006, 2007, 2008, 2011, 2012, 2048, 2050, 2054, 2055, 2057, 2058, 2059, 2060, 2062, 2063, 2064, 2066, 2100, 2101, 2102, 2107, 2112, 2113, 2360, 2361, 2362, 2363, 2364, 2365, 2368, 2369, 2370, 2373, 2400, 2401, 2402, 2404, 2406, 2407, 2408, 2409, 2410, 2411, 2412, 2413, 2414, 2415, 2416, 2417

B. Foodsaver Lakatamia Area Codes
2013, 2014, 2015, 2018, 2019, 2020, 2021, 2023, 2024, 2025, 2027, 2028, 2029, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2042, 2043, 2044, 2045, 2046, 2047, 2049, 2051, 2052, 2237, 2238, 2300, 2301, 2302, 2303, 2304, 2305, 2306, 2310, 2311, 2312, 2313, 2314, 2320, 2321, 2322, 2323, 2324, 2325, 2326, 2328, 2330, 2331, 2332, 2333, 2334, 2335, 2350, 2450, 2460, 248, 2600, 2612, 2614, 2630, 2640, 2643

C. Foodsaver Latsia Area Codes
2030, 2031, 2032, 2103, 2108, 2109, 2114, 2115, 2116, 2120, 2121, 2122, 2123, 2200, 2201, 2202, 2220, 2221, 2222, 2223, 2224, 2230, 2231, 2232, 2233, 2234, 2235, 2236, 2540, 2546, 2547, 2548, 2549, 2560, 2563, 2565, 2566, 2568, 2571, 2572


D. Foodsaver Larnaca Area Codes
6010, 6011, 6012, 6013, 6015, 6016, 6017, 6018, 6019, 6020, 6021, 6022, 6023, 6025, 6026, 6027, 6028, 6030, 6031, 6035, 6036, 6037, 6040, 6041, 6042, 6043, 6045, 6046, 6047, 6050, 6051, 6052, 6053, 6055, 6056, 6057, 6058, 6059, 6060, 7000, 7020, 7040, 7041, 7060, 7100, 7101, 7102, 7103, 7104, 7105, 7130, 7499, 7550, 7560, 7570,7571, 7080, 7081

E. Foodsaver Limassol Area Codes
3010; 3011; 3012; 3013; 3015; 3016; 3017; 3020; 3021; 3022; 3025; 3026; 3027; 3030; 3031; 3032; 3035; 3036; 3040; 3041; 3042; 3052; 3060; 3061; 3065; 3066; 3067; 3070; 3071; 3075; 3076; 3077; 3080; 3081; 3082; 3083; 3085; 3086; 3087; 3090; 3091; 3095; 3096; 3100; 3101; 3105; 3106; 3107; 3110; 3601; 4000; 4001; 4002; 4003; 4004; 4005; 4006; 4040; 4041; 4042; 4043; 4044; 4045; 4046; 4047; 4048; 4049; 4100; 4101; 4102; 4103; 4104; 4105; 4106; 4107; 4108; 4151,4152, 4153, 4154; 4155; 4156; 4157; 4521; 4527; 4531; 4532


3. How do you deliver your orders? 
All of our orders are delivered using trucks equipped with refrigerators and freezers, so that the temperature of handling and storing products is controlled. This ensures the freshness and quality of frozen, chilled and dry foods.
 
4. What happens if one of the items I have ordered is out of stock? 
You will be notified by a phone call about stock shortage, giving you the option to select something else. If you decide not to replace the out of stock item with something else, your card will be credited with the difference. Please permit for 3-4 working days for your card to be credited with the difference.
 
5. Why is the checkout cost of my Foody order different from the actual Foodsaver ticket price? 
Some of the products are weighted items. This means that the actual cost for these products is only identified when the product is weighed and bought.  The price on foody platform for these weighted items is only indicative. If you have placed weighted products in your order, foody will most likely give you an indication of a total which may differ from the actual final cost of order
 
If the final cost of your order is lower than what you have paid on foody then your card will be credited with the difference. Please permit 3-4 working days for your card to be credited with the difference.
 
If the final cost of your order is higher than what you have paid on foody, then you will be notified via phone call so as to approve an extra charge to your card.
 
 
6. What if an item is missing from my order? 
The procedure is followed carefully to avoid such incidents. Due to the workload though, such an event is possible. If so, please send us an email at foodsaver@foodsaver.com.cy, clearly specifying your foody order number to confirm and return the product’s price difference. You can also call us at the numbers shown in Question 11. Please permit 3-4 working days for your card to be credited.
 
 
7. What should I do if there is something wrong with my order? 
Please email us at foodsaver@foodsaver.com.cy to let us know of any errors in your order. Please remember to add your foody order number. You can also call us at the numbers shown in Question 11.
 
8. Can I add a product that is not found in the product list of foody, but I know that exists in the Foodsaver stores range? 
Yes, you can add an item to your foody order by writing the name and the quantity of the item you would like us to include in your order, under foody comments. If the item is in stock, it will be added to your order. You will receive a telephone call from us in order to approve the extra charge to your card.
 
9. Can I amend or add something to my order? 
Yes, you can as long as your order has not been prepared yet. Changes to an order can only be done by calling the relevant shop. You can call us at the numbers shown in Question 11.
 
Unfortunately, no changes can be made to an order after an order has been prepared for dispatch.
 
10. How can I get the Foodsaver Shop & Win Loyalty Scheme Points that are relevant to my Foody order? 
You can get your points by sending us an email at foodsaver@foodsaver.com.cy with a photo of your Foodsaver receipt, the foody order number and the phone number that your loyalty card has been registered to. You can also call us at the numbers shown in Question 11.
 
 11. How can I contact you via phone?You can contact the below numbers according to the shop that serves your foody area (see relevant post codes in Question and Answer no.2)
 
Foodsaver Λατσιών / Latsia                              70003663
Foodsaver Μακεδονίτισσας / Makedonitissa     22020040
Foodsaver Λακατάμειας / Lakatamia                 22381661
Foodsaver Γερμασόγειας /Germasogeia           25322123

For your online order, simply click on the link below: https://foody.com.cy/gr/menu/foodsaver

 


 
   166 G. Kranidiotis Ave.
          2235, Nicosia, Cyprus
7000 3663
 

 

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